Quick Intro Video for Respondus Lock Down Browser:
https://web.respondus.com/lockdownbrowser-student-video/
Here’s a Quick Start Guide:
https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-D2L-Student.pdf
How to Prepare for an Exam:
https://www.youtube.com/embed/7J1K8-R20ao?rel=0&autoplay=1
Quick Tips:
Ensure you’re in a location where you won’t be interrupted
Turn off all mobile devices, phones, etc.
Clear your desk of all external materials — books, papers, other computers, or devices
Remain at your desk or workstation for the duration of the test
If a webcam is required, make sure it is plugged in or enabled before starting LockDown Browser
LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted
If a webcam is required, you will be recorded during the test to ensure you’re using only permitted resources
Have your ID handy if required
Common Issues:
One main issue with Respondus Monitor is video “quality”. This issue is the root of several problems or errors (i.e. not being able to get through the video check before the exam, it flagging your exam as suspicious after completion, etc…).
How to ensure you have a less problematic video:
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Correct Lighting: Make sure you aren’t in front of a window or around bright lights that can obscure the view of your face in the video. Make sure you have adequate lighting. Don’t take the exam in the dark with the screen as the only lighting.
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https://www.lifesize.com/en/video-conferencing-blog/video-conferencing-lighting-solutions
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Facial Visibility: Don’t wear sunglasses, low brimmed hats, scarves, or hoodies that may obscure your face. Your face needs to be visible at all times during the quiz.
What to do if you encounter problems?
Don’t wait until the last minute to take a test: Most issues occur during that time--you may be anxious if something doesn’t go smoothly or you may be confused about exam availability windows and miss it.
Document: Note the time and what occurred. If you receive an error, take a screen shot or picture with your phone.
Contact your instructor: Detail the time, what occurred, and how you plan to proceed.
Close and Restart: If you get stuck, wait a reasonable amount of time for your network to reconnect if that is the problem. If you cannot reconnect or get unstuck, close your browser and open eLC and the quiz again. If that does not fix the problem, restart your computer and try again. If that does not work, follow up with your instructor again. Note the time and what occurred with any screen shots you may have. Your instructor will work with you to assure fairness for all parties. Last minute attempts and no documentation does not work in your favor.
If problems persist, contact the Solutions Center (help@terry.uga.edu), as well as your instructor.
https://www.terry.uga.edu/contact/help.php
On a 2. What if I am getting a CERT_STATUS Error on my mac Mac?
If you receive an Err-Cert Error similar to the picture below, this is related to older or unpatched apple machines. The only way to resolve this problem is to upgrade your OS X to macOS 10.15.
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Click here for more information about this error: https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/581/25/err_cert_date_invalid--201
VLab: Access to a Windows Environment for Testing
If students are not able to perform the changes required, they can navigate to vlab.uga.edu and access elc/take the quiz from the virtual lab. It will be a Windows environment for testingthe latest version. See details here. You may also use vlab.uga.edu to access the exam. See item 4 below.
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3. What if your specific problem is not listed on this page?
Check the Respondus Knowledgebase for Student Support FAQs. You can also submit a ticket with Respondus for support.
4. What if even after all my efforts to fix my computer, I am still not able to run Respondus Lockdown Browser?
Use VLab to access UGA’s virtual lab. Navigate to vlab.uga.edu and login in with your myid an password. You will also need to verify your ID with ArchPass, UGA’s phone-based two-step login solution, powered by Duo. Once you are in the virtual lab, open a browser and navigate to eLC and launch the the quiz. It will automatically open Respondus Lockdown Borwser from the virtual lab.
More info here: https://eits.uga.edu/support/vlab/
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