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Quick Intro Video for Respondus Lock Down Browser:
https://web.respondus.com/lockdownbrowser-student-video/

Here’s a Quick Start Guide:
https://web.respondus.com/wp-content/uploads/2019/08/RLDB-Quick-Start-Guide-D2L-Student.pdf

How to Prepare for an Exam:
https://www.youtube.com/embed/7J1K8-R20ao?rel=0&autoplay=1

Quick Tips:

  • Ensure you’re in a location where you won’t be interrupted

  • Turn off all mobile devices, phones, etc.

  • Clear your desk of all external materials — books, papers, other computers, or devices

  • Remain at your desk or workstation for the duration of the test

  • If a webcam is required, make sure it is plugged in or enabled before starting LockDown Browser

  • LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted

  • If a webcam is required, you will be recorded during the test to ensure you’re using only permitted resources

  • Have your ID handy if required

Common Issues:
One main issue with Respondus Monitor is video “quality”. This issue is the root of several problems or errors (i.e. not being able to get through the video check before the exam, it flagging your exam as suspicious after completion, etc…).

How to ensure you have a less problematic video:

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Correct Lighting: Make sure you aren’t in front of a window or around bright lights that can obscure the view of your face in the video. Make sure you have adequate lighting. Don’t take the exam in the dark with the screen as the only lighting.

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https://www.lifesize.com/en/video-conferencing-blog/video-conferencing-lighting-solutions

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Posture and Positioning: Make sure you are properly positioned in front of the screen. Begin and end your quiz in the same place; don’t start it sitting at a table and then move to lie down on the bed. You will be flagged for moving, your lighting may change and obscure your face, etc…

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What to do if you encounter problems?

  1. Don’t wait until the last minute to take a test: Most issues occur during that time--you may be anxious if something doesn’t go smoothly or you may be confused about exam availability windows and miss it. Last minute attempts and no documentation does not work in your favor.

  2. Document: Note the time and what occurred. If you receive an error, take a screen shot or picture with your phone. Contact your instructor: Detail the time, what occurred, and

  3. how you plan to proceedUpdating your OS to the latest version, updating chrome, and the respondus lockdown browser fixes most issues. Remember to restart your computer after these changes.

  4. Close and Restart: If you get stuck, wait a reasonable amount of time for your network to reconnect if that is the problem. If you cannot reconnect or get unstuck, close your browser and open eLC and the quiz again. If that does not fix the problem, restart your computer and try again. If that does not work, follow up with your instructor again. Note note the time and what occurred with any screen shots you may have. Your instructor will work with you to assure fairness for all parties. Last minute attempts and no documentation does not work in your favor. If problems persist, contact the Solutions Center.

  5. Contact the Solutions Center (706-542-6799 or help@terry.uga.edu), as well as your instructor.
    https://www.terry.uga.edu/contact/help.php

On a 2. What if I am getting a CERT_STATUS Error on my Mac?

If you receive an Err-Cert Error similar to the picture below, this is related to older or unpatched apple machines. The only way to resolve this problem is to upgrade your OS X to macOS 10.15.

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Click here for more information about this error: to the latest version. See details here. You may also use vlab.uga.edu to access the exam. See item 4 below.

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3. What if your specific problem is not listed on this page?

Check the following EITS page, scrolling down to the part about Respondus. https://help.elc.uga.edu/for_students/quizzes/#Respondus%20LockDown%20Browser

Check the Respondus Knowledgebase for Student Support FAQs. You can also submit a ticket with Respondus for support.

Error: "There is a problem with the LockDown Browser settings for this exam":
https://support.respondus.com/support/index.php?/default_import/Knowledgebase/Article/View/581455/25/err_cert_date_invalid--201

VLab: Access to a Windows Environment for Testing

If students are not able to perform the changes required, they can navigate to vlab.uga.edu and access elc/take the quiz from the virtual lab. It will be a Windows environment for testing0/there-is-a-problem-with-the-lockdown-browser-settings-for-this-exam

Error: "There is a problem with the settings for this exam":
https://support.respondus.com/support/index.php?/Knowledgebase/Article/View/302/0/there-is-a-problem-with-the-settings-for-this-exam

4. What if even after all my efforts to fix my computer, I am still not able to run Respondus Lockdown Browser?

Use VLab to access UGA’s virtual lab. Navigate to vlab.uga.edu and login in with your myid an password. You will also need to verify your ID with ArchPass, UGA’s phone-based two-step login solution, powered by Duo.  Once you are in the virtual lab, open a browser and navigate to eLC and launch the the quiz. It will automatically open Respondus Lockdown Browser from the virtual lab.


More info here: https://eits.uga.edu/support/vlab/

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