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  1. Don’t wait until the last minute to take a test: Most issues occur during that time--you may be anxious if something doesn’t go smoothly or you may be confused about exam availability windows and miss it. Last minute attempts and no documentation does not work in your favor.

  2. Document: Note the time and what occurred. If you receive an error, take a screen shot or picture with your phone. Contact your instructor: Detail the time, what occurred, and

  3. how you plan to proceedUpdating your OS to the latest version, updating chrome, and the respondus lockdown browser fixes most issues. Remember to restart your computer after these changes.

  4. Close and Restart: If you get stuck, wait a reasonable amount of time for your network to reconnect if that is the problem. If you cannot reconnect or get unstuck, close your browser and open eLC and the quiz again. If that does not fix the problem, restart your computer and try again. If that does not work, follow up with your instructor again. Note note the time and what occurred with any screen shots you may have. Your instructor will work with you to assure fairness for all parties. Last minute attempts and no documentation does not work in your favor. If problems persist, contact

  5. Contact the Solutions Center (706-542-6799 or help@terry.uga.edu), as well as your instructor.

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3. What if your specific problem is not listed on this page?

Check the following EITS page, scrolling down to the part about Respondus. https://help.elc.uga.edu/for_students/quizzes/#Respondus%20LockDown%20Browser

Check the Respondus Knowledgebase for Student Support FAQs. You can also submit a ticket with Respondus for support.

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Use VLab to access UGA’s virtual lab. Navigate to vlab.uga.edu and login in with your myid an password. You will also need to verify your ID with ArchPass, UGA’s phone-based two-step login solution, powered by Duo.  Once you are in the virtual lab, open a browser and navigate to eLC and launch the the quiz. It will automatically open Respondus Lockdown Borwser Browser from the virtual lab.


More info here: https://eits.uga.edu/support/vlab/

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