Difficulties with Live Sessions
Bandwidth
Check your internet speeds. Because so many people are staying home and using the internet at the same time, our bandwidth and service are slowing down in many neighborhoods. Visit speedtest.net to gauge your internet speeds. If your speeds are below 20 megabits per second, there’s a high likelihood your video is going to look pixelated and have audio delays.
As the number of participants increases, so too does the bandwidth required. This can lead to choppy audio, video cutting in and out, even dropped connections. These issues compound as more users connect.
Bandwidth is also reliant on the user's connection. Slow internet could prevent a user from being able to join the live session.
Compression happens in real time on each individual's connection. Even though everyone else may not be experiencing any issues, a slow connection may cause audio/video to cut out for a single user
Audio
Audio is "one-way", meaning a participant cannot hear their own audio. This can cause situations where a single user can inject a lot of background noise that all users can hear if not muted. The user will not be aware of this unless told.
Test the microphone. Make sure you wear a headset with a built-in microphone or use an external microphone — the microphone included on laptops can sound very poor. The easiest way to make sure you sound good is to do a video call with a friend and ask how you sound, then adjust accordingly.
Quality differences in group discussions can also be a very distracting, even hindering factor in communication
Video
Preview your webcam. Mac users can launch the Photo Booth app, and Windows users can click the Start button, then Camera. Here, you can check your picture. Adjust your indoor lighting and camera angle to make your face look properly lit. And most important, be mindful of what’s in the background: Anything you wouldn’t want your colleagues to normally see, like your liquor collection or dirty laundry, should be out of the frame.
Live video uses a large amount of bandwidth for both the host and end user.
Due to live compression algorithms, screen sharing uses significantly less bandwidth, but can still be taxing on slower internet connections.
User Limitations
Our Pro Licenses are limited to 300 users in one meeting and may pose issues for large sessions.
Moderating
For large meetings, simply moderating the chat can be hectic, much less while trying to teach a lesson. It is easy to miss a student's question or need for assistance. Having to interrupt lessons to direct someone to mute their audio is burdensome and time consuming.
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