Terry College employees who have been designated to edit content for their team or department are granted access to the Terry website content management system. Contact Web Team lead Lauren Blais if you or a member of your team requires access.
How to Get Help
The Web Team has resources for additional help beyond this guide and the CMS training that is provided to new content editors. If you need assistance, either submit a support form to the Web Team or attend an Extra Help Session with Web Team members.
Form Submission
The Web Team accepts support requests if you need assistance with updating content or need a member of the Web Team to help you with advanced changes to a page beyond standard content edits. To submit a support request, visit the Terry support page and follow these steps:
On the Terry Support page, click Request Support. The New Project Request page is displayed.
Enter your name and email address in Name and Email Address fields, respectively.
Select your department in the Department dropdown menu.
Enter a brief description of your request in the Project Name field.
In the What type of project you are requesting? dropdown menu, select Website as the project. This ensures that the request is assigned to a member of the Web Team.
In the Is this request for a specific event? dropdown menu, select Yes or No, depending on the nature of the project. If Yes is selected, fields are displayed for providing a name and start date for the event.
In the Need your request completed by a certain date (optional)? dropdown menu, select the date in which the request must be completed. This is optional and can be left blank if there is no specific due date for completion.
If there are any files that are necessary for completing the request such as images or copy, attach them in the final field. They can either be dragged and dropped or selected using a file browser by clicking Select Files.
Click Submit. Your request is submitted. It will be reviewed by a member of the Web Team, who will contact you if additional information is needed.
Extra Help Sessions
The Web Team offers weekly extra help sessions via Zoom. These are open-door sessions that allow content editors to ask questions regarding their issues and receive immediate assistance from Web Team members, who are in attendance. Extra help sessions are held at 3 p.m. EST each Thursday and can be attended by using this Zoom link.