Terry OIT Support

OIT has prepared plans for both in person and virtual support scenarios that will be flexible in responding to changing conditions and changes in support needs. Currently, we expect a rise in eLC, lecture recording, and setup requirements for remote work and are developing plans to respond to these needs.

To assist us in quickly responding to your needs, please be as complete as possible in communicating your needs or situation.

Webform: You can request a variety of specific services at https://www.terry.uga.edu/contact/help.php

eMail: help@terry.uga.edu

Phone: 706-542-6799 - in the event that we are instructed to work remotely, this phone will be forwarded to home or cellphones for on-call personnel offsite.

OIT maintains a variety of tools that will enable us to remotely observe and assist with computer problems. Our primary tool will be Zoom, where we can join in a conversation about your needs, observe the issue first hand and if needed, have you grant us the ability to control your computer remotely.